“Delivering real-time, mission-critical information to Federal Missions for over 30 years.”

OUR UNIQUE Approach

MISSION-CENTRIC:

For 30 years MSS has been designing, developing, deploying, and supporting mission-critical real-time solutions for Federal agencies. Our solutions empower Program Managers with information tailored to their mission needs.

KNOWLEDGE-BASED:

Our solutions deliver powerful knowledge and business intelligence to Program Managers. We capture the essential data required to achieve Mission excellence and customize the visualization to your preferences. We give you the information you need at your fingertips.

PROCESS-ORIENTED:

Our solutions are mapped to your business processes. We detail critical workflows, throughput metrics, and key information to be captured by our solutions. The result is an IT solution that aligns with your processes and program execution procedures.

HUMAN-CENTERED DESIGN:

We shadow key employees and document the business processes, information requirements, and workflow. Any new technologies we introduce will never disrupt how your organization does business or how an employee performs their job functions. Our systems provide efficient, easy-to-use, powerful functions directly tailored to the job-specific roles.

Get Started

Are we a good fit for your Mission?

1. Could you benefit from reviewing your current Mission solution AS-IS state including business processes and key functions and assess their adequacies?

2. Would you like to see a list of potential efficiencies or cost savings?

3. Ddeliverables:

Specific strengths of current solution along with several areas that could be improved by adoption of new technology.
Levels of effort, risks, and cost for implementing new technologies (with cost justification over 5 years).

Our commitment to you: any new technologies or solutions we recommend will produce more accurate, streamlined information tailored to each job role and over 5 years will save your Organization money. IT solutions are here to reduce costs no increase them!

How our customers have benefitted from our Mission Support Solutions:

What sets us apart?

Unique 'qualifictions

Gifted communicator that has polished the art of conveying complex IT concepts to very high level Federal Agency directors – attuned to the geography, culture and language of the recipient state. Trust is established by respecting their Sovereignty and ownership of there respective missions. We utilized a servant-based leadership style where we humbly listen, observe, and understand how they have been doing business for decades. Being able to reflect back to all stakeholders our understanding of their Mission and the key information system requirements generates confidence in our ability to deliver for them. We never fail. Whatever the issue, day or night, we stay until we have fixed the problem or have clearly defined the problem with a clear action plan.
Tiger Team of senior IT subject matter experts that have worked together as a team for over 15 years – located securely around the globe. We travel in-country as needed and work together with local service providers
30 Years curating our unique solutioning approach which delivers powerful Mission Support Solutions for Global, Federal and Municipal government missions.
1st ever Cloud-deployed warfighter designated system for the Defense Threat Reduction Agency (DTRA)
Led to design, development and implementation of Global Human and Animal surveillance system – currently used in over 50 countries
Inventor (patent pending) for Mobile Biodector
Creator of a Global Logistics Management System for Procurement, warehousing, shipping of equipment and materials internationally. Logistics system includes Travel Logistics management module and Interpretation or Documentation Translation modules.
Canadian Award of Excellence (1986) for invention of 3D computer glasses. Well ahead of Meta!

Unique Solutioning Approach:

Solutions are designed collaboratively from start to finish by looking through the eyes of the end users.
Sustainability of all hardware, software, or supplies is assessed early on and assessment of what sustainment costs will be. Wherever possible procure local, use local vendors, and leverage recipient state resources.
Significant upfront time spent with Stakeholders to: a) understand their Mission and core functions. Assess if new IT systems can reduce errors, improve efficiency and provide a common platform where everyone sees the same data and what their tasks are based on their user role(s) Stakeholders determine what is viable for their Organization – our technical team creates a few innovative solutions that provide maximum benefit – including cost, schedule, and deliverables should the funding organization approve one (or more) of the options.
Once funds are approved, Project Charter is established with roles, responsibilities, scope, objectives, and measurable outcomes.
Frequent meetings with Stakeholders and power users continue throughout development – co-creating the system forms, fields, business logic – all aligned with the Organizations’ business processes.
End result is a well-defined TO-BE state and a roadmap for going from AS-IS to TO-BE stated on schedule.
Rapid prototyping (<1 month for core modules and functions) enables End Users to review, comment and provide input to Development Team so they can revise the solution accordingly.
Proof of Concept (POC) or Pilot project will be implemented once core capabilities are functioning. Testing will include system-wide testing, job role specific testing, and even importing historical data (as required). All bugs, tweaks or suggested adjustments will be documented in our test management solutions
Once Version 1 features are complete and signed off by user acceptance testing, Release of solution will be planned and implemented. At this time all Version 1 features are frozen and any new change requests are documented as a System Change Request (SCR) and added to the backlog.
Training Materials will be developed that follow each functions business processes with directions on where and when to input data in new IT system. User’s computer competency levels will be assessed upfront and users will be grouped with other users with similar levels of competence. Each role will have job-specific quick reference cards as-well as AI assistant. Training will be scheduled to run in QA environment before release of Version 1. Each training participant will have sample tasks to complete based on historical records. Training Quiz will be performed by all users, demonstrating an ability to perform the core functions in the system related to their role. Certifications will be issued (required to be renewed annually).
Version 1 will be released with notifications to all end users. Daily touch points with key users in each office will illicit feedback on system with SCRs created as necessary.
Help Desk Services will be available.
New Releases will be deployed every 6 months with a Configuration Control Board (CCB) meeting held to review SCRs, LOE, Cost and prioritized with SCRs are included in next release.
Operations Manual (web-based) is created for System Admin, configuration control, backup and recovery, and NIST Cybersecurity controls at the appropriate system level.
Online surveys will enable end users to provide feedback on the system – we are continually learning from the end users what works well and what needs to improve. Quarterly power user group meetings will be held with Stakeholder Management to assess status of system, achievements in past quarter, and proposed tasks for next quarter.

LEADERSHIP:

David Margison has been delivering Mission Support Solutions for Federal and International agencies for over 30 years. His user-centric approach and attention to customers' business processes has resulted in global IT solutions that are in use in more than 10 countries. He is a visionary and has the ability to understand how agencies can best utilize technology. MSS Leadership includes Ben Johnson who runs the Software Development team and has partnered with MSS for over 15 years.

VISION:

Our vision is simple: Delivering IT solutions tailored to your Mission to empower Program Managers to achieve mission success.

EXPERIENCE:

We have over 30 years supporting Federal and International agencies. For example, we led the design, development and implementation of DTRA's biosurveillance systems which are now currently in use in over 50 countries. We designed and developed a Global Supply Chain and Personnel Logistics System which tracks material, equipment and personnel for OCONUS Missions.